Shipping and payment

Delivery of the electric bike costs 1500-2500 UAH depending on its value and distance of your city from Kiev. We do not send by other carriers, as no other company currently produces the necessary packaging (wood crate).

You may be dealing with other carriers now and are happy with their work, but did you send a moped or motorbike in particular?

We have a lot of experience with different postal services, because we have been sending electric bikes almost every day for 7 years. So for sending exactly this type of goods the best in terms of speed and quality of service is Nova Poshta. And the cheapest. Because the above price is given with a 40% discount, which the carrier does for us.

Delivery costs are calculated by volume weight. The actual weight is really 70-80 kg, but the volume weight inclusive of the wooden packaging, according to which the rates are billed, averages 280 kg.

You can calculate in the Nova Poshta calculator, stating the real valuation, dimensions and crating services and get an even higher amount.

Yes, of course, Nova Poshta allows you to pay on delivery (cash on delivery). For this service you will have to pay an additional fee of 2% of the item amount.

In order for us to send you the goods by cash on delivery, you have to pay the delivery fee in advance. You will have to pay for the item when you pick it up at the Nova Poshta office.

Our shop has been in existence for 7 years and we have a good reputation, which there is no point in us losing by cheating you out on this 2000 hryvnias.

Our website, the YouTube channel, is a huge effort and investment. It is not a page on olx that can be deleted and a new one created in 2 minutes. It is on this platform that there are many scammers who take subscriptions and disappear.

Unfortunately, there are unscrupulous people who are constantly trying to hurt us, probably competitors. We have tried many times to send electric scooters without paying for delivery and immediately received many false orders. Almost every time a customer very much promised that he would definitely pick up the goods and he really needed them, he disappeared as soon as we sent the parcel.

If the recipient does not pick up the parcel, we pay double the cost of delivery (4000-5000 UAH). Do you think it makes sense to work this way if there are dozens of false orders like this a month?

But if you're principled about paying any money just to us before you see the goods, there is another solution. We send a parcel, you have the dispatch appear in the Nova Poshta programme on your phone and you have to pay Nova Poshta, and then the parcel already leaves the office.

But with this shipping method there is a very limited time when you can pay for this shipping, because if you don't pay, we will have to issue a same day cancellation procedure so that the goods don't go with unpaid shipping. We don't need the money for the delivery, you don't pay it to us, you pay it to Nova Poshta for shipping services.

The process of sending such large goods is considerably different. For motorbikes, mopeds and other types of transport it is essential that a wooden crate is made. This process takes a few hours and we receive the delivery note when the crate is ready and the operator has measured the exact dimensions of the crate. We normally receive the delivery note at 10pm, even if we deliver the electric bike to the post office before 4pm. So please do not worry if we promised to drop off the delivery note in the evening and we have not yet dropped it off to you by 10pm. This does not mean that we have not sent the bike. It just means that the post office has not done the packing yet.

If the principle is to receive the delivery note earlier, the operators can also issue the delivery note when the goods are received at the branch, but as the exact dimensions with the crate are not known, the dimensions will be specified with a margin, so the cost of shipment will be higher.

Yes, of course we can ship under these conditions. The goods arrive, you inspect them, transfer the full amount to our account and once we have received the money, we will cancel the cash on delivery and you can collect the goods.

But please bear in mind that to cancel the cash on delivery of such high-value items, the sender must physically visit a New Post office, stand in a queue and write an application. This cannot be done online in the Nova Poshta app.

The cancellation procedure normally takes a minimum of one hour and is only possible during office hours and on working days. So expect to have to go to the post office a second time.

Be careful when purchasing goods in this way elsewhere.

Because the cash-on-delivery cancellation procedure gives you absolutely no guarantee that the transaction is safe. By choosing this method, are you trying to protect yourself against the possibility that the seller will cheat you and not send the goods? But you pay in full before the seller cancels the cash on delivery. And the seller may not cancel it and return the goods to his branch.

Given the high cost of goods, making such changes online is also impossible and the sender must travel to the new post office and write an application. This too can take hours of time. Even if you have just one letter different in your name or surname, the parcel may not be released. They have to be exactly the same as in your passport. By the way, a passport is compulsory for receiving parcels worth over 50,000 hryvnias.

It happens when a single town or city is in different areas. And although you specify the city correctly, if the region is not specified, the Nova Post operator may choose the wrong region. And, of course, no one has cancelled the human error factor of the new postal operator. Given that the seller receives invoices from 22:00, i.e. after office hours, he does not always have the opportunity to immediately check whether the recipient data indicated by the operator in the declaration is correct. Therefore, check the consignee's details on the consignment note. If it is not possible to check immediately, it can also be done the next day. If there is an error, we will have time to correct it in time for your visit to the post office.

If the cost of goods is 100000 UAH, then we indicate in the declaration that it costs 100000 UAH. If you indicate 50,000 UAH, then the cost of delivery will indeed decrease, by 300 UAH, and if you specify 20,000 UAH, then by 500 UAH. But this is very risky. For example, seeing the contents of the parcel and the understated price, the parcel workers of Nova Poshta office may simply "buy". The parcel may be lost or the warehouse may burn out and you will get 20,000 uah instead of the 100,000 uah you paid for. We already had such cases, that's why we always point out only the full price. If you need us to give you a lowered price - tell our sales department about it. If you undervalue a parcel, you are solely responsible for the consequences of such actions.

Items such as motorbikes, mopeds and many other bulky items need wooden crates. Without this, Nova Poshta will not process your shipment. We can do the crating ourselves, but if the packing is not done at the Nova Poshta office and accordingly it is not paid for, then Nova Poshta is not responsible for damage to the goods.

When picking up the item at Nova Poshta office, be sure to remove the packaging completely to make sure there is no damage. Only then remove the item from the branch.

If you see damage to the product, ask the new postal operator for a complaint or claim form. Describe the damage in detail and the operator should sign to say that he agrees with what is written. You should also state the amount of damage compensation (the price of spare parts). Nova Poshta will always compensate, the main thing is to complete the procedure correctly. After writing the statement you can collect the goods. The compensation is usually received within a week.

If you are told that the goods were sent with such damage, this is not the case. You can see on the delivery note we were given on despatch that the operator has indicated the condition of the goods as new and undamaged. This is confirmation that we have left the item in new condition at the post office and Nova Poshta is obliged to reimburse the replacement of any damaged parts.

If necessary, contact us and we will help you get it right and guarantee that you will receive compensation if you make your claim at the post office as instructed.

If you come to Nova Poshta, have a problem, and we are out of hours and managers are not in touch, then simply do not collect the item. You are entitled to leave it at the post office and come back another day to write a damage claim and collect it.

If possible, we recommend ordering delivery to a branch of Nova Poshta rather than to an address. Delivery time to the branch is 1-2 days, to the address 4-5 days. Also, when using address delivery, cash on delivery is not possible if the amount of goods and delivery exceeds 50,000 UAH.

And if the goods arrive damaged in address delivery, and the probability increases as they are overloaded into an additional vehicle, it is not yet possible to write a claim for compensation with the courier. You need to refuse to receive the parcel, the driver will take the goods to the freight office and then you need to go to the freight office and write a claim in the presence of the operator of Nova Poshta. Only then will the driver take the parcel to your address again, and of course you need to check everything again.