Warranty

Yes, you can exchange or return goods within 14 days of purchase. This right is guaranteed by the Consumer Rights Protection Act.

To use this option, please ensure that:

• the product is free of any signs of use: scratches, chips, scuffs, tyre wear and brake parts
• the integrity of the package is intact
• all warranty seals are retained

That is, you have the right to exchange a non-food product of adequate quality for a similar one, if the product is not satisfactory to you in terms of shape, dimensions, style, colour, size or for other reasons it cannot be used for its intended purpose. The exchange of goods of appropriate quality is carried out, if it has not been used and if its trade form, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods are preserved.

In the event that you have contacted within 14 days of the purchase date requesting an exchange of goods of inadequate quality in your opinion, but the goods meet the criteria for goods of adequate quality, in which case the seller will exchange the goods.

However, if the product does not work, you can only exchange or return it if you obtain a report/report from a service center authorised by the manufacturer stating that the operating conditions have not been violated..

You can exchange or return items at the shop where you bought them; a list of outlets with addresses and contact numbers is given here.

You will need to bring the product, its accessories, the warranty card and the sales slip.

If you are in a city where our shop is not yet available, the goods should be sent by "Nova Poshta" or similar postal carriers. Please see the exchange or return policy above.

Dear customers! You will not be able to buy an electric scooter, ride it for 13 days and then return it, even if its appearance is not damaged, but the mileage on the speedometer is already 100 km or more. Don't rely on free rentals. If you are interested in renting, (not just a test drive, but a rental) contact us, we have such a service, but it is paid, the cost is negotiated individually.

For current service center telephone numbers, depending on your city, see contacts.

The warranty period is stated in the warranty card and also on the website in the description of each product. Normally the warranty period for the electric scooter is 12 months. The warranty period can also be agreed upon individually.

The warranty covers the electric part of the electric scooter, namely only the high-value components:

- battery
- electric motor
- motor controller
- charger

Other electrical parts such as the accelerator handle, light and sound control buttons, headlights, turn signals, horn, speedometer and wiring are not covered by the warranty. Prior to 2019, we gave a warranty on the entire electrical part of the electric scooter, but this was built into the cost of the scooter. The total cost of the scooter has now been reduced and you can pay extra for an all-electric warranty if required. The cost is negotiated on an individual basis.

This decision was taken due to the fact that when these small parts break down, the percentage of warranty cases is virtually non-existent, the main reason for them breaking down being due to falls, inadequate driving and other external factors.

The mechanical parts of the electric scooter (shock absorbers, brake system parts, frame components, screw connections) are not covered by the warranty.

If you don't have a service center in your town, it's logical to assume that if you have a warranty claim you'll need to send the entire electric bike to another city.

However, we do try to meet our customers' needs and allow them to remove the faulty part themselves (under the online supervision of our technician) and send it for exchange/repair, in order to significantly reduce shipping costs (shipping costs are paid by the customer). For further details, please contact our service centers. Your warranty card should also be sent with the part and we will record it and return it to you.

As any tampering with electronics, even minor ones, will invalidate your warranty, please contact us before modifying, tuning your CityCoco or installing additional electronic components. In some cases, the service center may authorise such interventions or offer alternatives. In this case, you will also need your warranty card and we will confirm the validity of your warranty in writing after the operation.

If, during the warranty period, significant faults in the product you have purchased from us are discovered through the fault of the manufacturer, or if the product fails due to the manufacturer and cannot be repaired in our service center, we will exchange the product for a similar one or refund your money.

• breaches of warranty seals;
• mechanical or other damage that is the cause of the malfunction, caused intentionally or negligently by the purchaser or a third party;
• improper use, exceeding maximum loads, improper operation;
• unauthorised opening, repair or modification of internal components of the goods, changes in the design of the goods, various modifications;
• if the product has been damaged by foreign bodies, substances, liquids or extreme temperatures.

• accidental damage (defects caused by the customer);
• damage caused by natural disasters (natural events);
• damage caused by carelessness or use (inadequate temperature control, exposure to liquids, dust, mechanical damage, ingestion of foreign bodies);
• damage caused by an emergency overvoltage or undervoltage in the mains;
• damage to or abnormal functioning of the product caused by faulty or non-standardised supply, telecommunications, cabling and other similar external factors;
• damage caused by defects in the system in which the product was used, or caused by connecting and connecting the product to other products;
• damage caused by improper use or abuse of the product;
• natural wear and tear of components where the specified normal operating conditions are exceeded, and of casing elements of portable products;
• damage to or abnormal functioning of the product caused by programmes;
• damage or abnormal functioning of the product caused by the use of non-standard and/or substandard consumables, accessories, spare parts, batteries;
• the product shows signs of repair by unauthorised persons.